Refund Policy

1. Introduction

This Refund Policy (“Policy”) outlines the terms and conditions under which Rosemary Greenwood (“we,” “us,” or “our”) processes refunds for digital products, including but not limited to e-books and masterclasses, purchased through our website www.rosemarygreenwood.com. This Policy is designed to ensure fair treatment of all customers while protecting our intellectual property and business interests.

2. Definitions

2.1. “Customer” refers to any individual or entity that purchases our Products.

2.2. “Products” mean digital products, including but not limited to e-books and masterclasses, offered on our website.

2.3. “Order Date” is the date when a Customer completes a purchase transaction.

2.4. “Delivery” refers to the electronic provision of access to the purchased digital Product.

3. Refund Eligibility

3.1. We offer a money-back guarantee exclusively in the event of non-delivery of the Product.

3.2. To be eligible for a refund, the following conditions must be met:

• You must not have received the Product within forty-eight (48) hours of purchase.
• You must have thoroughly checked your spam/junk folders.
• You must have contacted our customer support to report the non-delivery and allowed a reasonable time for resolution.

3.3. No refunds will be issued for any reason once the Product has been successfully delivered, including but not limited to dissatisfaction with the content, incompatibility with your devices, or change of mind.

4. Refund Process and Requirements

4.1. To request a refund, Customers must email [email protected] within seventy-two (72) hours of the initial purchase.

4.2. The refund request must include the order number, product name(s), and a detailed explanation of the non-delivery issue.

4.3. Our team will investigate the claim and attempt to resolve any delivery issues.

4.4. If non-delivery is confirmed, refunds will be processed within 5-10 business days of approval.

4.5. Refunds will be issued to the original payment method used for the purchase.

5. Exceptions and Limitations

5.1. Products that have been accessed, downloaded, or for which login credentials have been provided are not eligible for refunds.

5.2. We reserve the right to deny refund requests that we suspect are fraudulent or abusive.

5.3. Technical issues on the customer’s end (e.g., email filters, firewalls) that prevent delivery do not qualify for refunds if we can prove the product was sent.

6. Customer Responsibilities

6.1. Customers are responsible for ensuring their email address is correct at the time of purchase.

6.2. Customers must check all folders, including spam and junk, before claiming non-delivery.

6.3. Customers must respond promptly to any communication from our team regarding delivery issues.

7. Intellectual Property Protection

7.1. In the rare event of a refund, Customers agree not to use, distribute, or attempt to access the Product in any way.

7.2. Any use or distribution of our Products without a valid purchase is strictly prohibited and constitutes copyright infringement.

8. Dispute Resolution

8.1. In case of a dispute, Customers agree to first attempt resolution directly with us.

8.2. If direct resolution fails, the dispute will be subject to binding arbitration.

9. Changes to This Policy

9.1. We reserve the right to modify this Policy at any time without prior notice.

9.2. Changes will be effective immediately upon posting to our website.

9.3. The Policy in effect at the time of purchase will apply to refund requests for that purchase.

10. Contact Information

For questions about this Refund Policy, please contact us at: